0

Discussion topic: when I try downloading a show or movie on sky go or try to watch something I get an error.

Reply
This message was authored by wsolace2022 This message was authored by: wsolace2022

when I try downloading a show or movie on sky go or try to watch something I get an error.

the error is 1504 i do not know what to do. the app is kinda useless 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: when I try downloading a show or movie on sky go or try to watch something I get an error.

Posted by a Superuser, not a Sky employee. Find out more

@wsolace2022 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: when I try downloading a show or movie on sky go or try to watch something I get an error.

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: when I try downloading a show or movie on sky go or try to watch something I get an error.

Posted by a Sky employee

Update-We are closing this invite now due to not receiving a response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 3.6 hours

New Discussion