sky go you need the relevant sky tv subscription to watch this show. Code: 1310

[FrustratedSky3]

getting sky go message you need the relevant sky tv subscription to watch this show. Code: 131. I'm subscribed to just about everything. Been around the support pages for over an hour with no solutions, just circular links. Very frustrating. I just want to be put in contact with someone. 

[Annie+UK]

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[caesarome]

@FrustratedSky3 

How long have you been a Sky customer and are you new to Sky or a returning customer ?

[FrustratedSky3]

Been with sky almost 10 years. Never had a problem previously 

[FrustratedSky3]

That's not that helpful. I have a speech disorder and cannot use a phone to call 

[Annie+UK]

Register with the accessibility team and then you'll gain more contact methods

Not that helpful withholding your special requirements 😞 I;m not a mind reader

[caesarome]

@FrustratedSky3 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[bonnie109]

I have just signed up to Sky and having the same issue. 

[caesarome]

@bonnie109 

Did you sign up today and are you new or a returning customer to Sky ?

[bonnie109]

Lived in Singapore for 9 years and just returned.  
The connection is just random,  sometimes it plays then I change programmes and then I am not subscribed 

[caesarome]

If you had Sky previously and cancelled did you setup a new ID to use with the app as your old one will have been long since closed.

[FrustratedSky3]

So Sky incompetence continues at pace. I was told to call technical support  for help. I have done this 4 times now each operator passing me around the various departments and suggesting I change my password. Obviously this doesn't help at all. Oh, one guy tried to sell me Netflix to solve the issue. So I'm stranded and guess I'm going in for round 5. Pulling my hair out. Sky support worst ever