sky go not working on M4 2024 Mac

[CJD0375]

Hi, need help please, I have been trying to set up sky go on my mac, I have successfully downloaded but it will not start, keeps showing the 001 error code, I have removed and installed a few times, still no joy. 

[caesarome · Accepted solution]

@CJD0375 

Give this a try:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-not-working-Error-001/m-p/4739553/thread-id/138147#M13841...

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in.

[CJD0375]

Thank you, this worked and is now working with no issue 🙂