sky go app won't load (WINDOWS)

[The-limit]

I happen to have tried SkyGo on many devices and for me it has never worked when installed on a computer that has RADEON or NVIDIA graphics. These graphics chips also have screen capturing features on their drivers/ software and I suspect sky deliberatly creates 'fake' crashing issue so people don't illegally stream/ record their shows via these computers. That's my theory. I tested the app on 8 different devices and i found it strange that it crashes with various different symptoms when I open it on a computer with the two big names in graphics chips hardware mentioned.

[Is+it+just+me]

@TheLimit 

Well, that IS interesting.  And seems highly plausible as my new All-in-One Lenovo computer does indeed have a RADEON AMD7 processor.  And SkyGo still works fine on my old laptop, which has an Intel processor.

I will mention this to Sky if I am ever allowed to interact with them again!  (All I get are "Do not reply" so-called updates.)  It really would be beyond the pale if Sky deliberately suppress Radeon and Invidia chips but their Technical team play schtum about that!!

[The-limit]

SKY GO definitely detects any screen recording softwares before launching, and if you are running such softwares you will get a warning that you have to close them before skygo runs on the PC. Problem is, if you have powerful graphics chips, sky cannot ask you to turn off you graphics drivers or disable your graphics chip !!!, they are stuck so they play dirty trick of making it look like the sky go app crashed randomly. This is a theory but my bet is that they are not only aware og us users having frustrating problems for months but they have actually created this problem until they find a solution that they can provide for people with such graphic chips.

[DIB3]

I'M not sure about this suggestion as Skygo was working on my Lenovo laptop until circa June when it just failed to load and I've never altered any settings..

My Partner has an almost identical laptop, same make similar spec and it has not been affected at all. All very weird, very frustrating and very annoying that Sky do nothing and don'f fulfill promises of investigations and call backs.

Sure they wil lose business because of this eventually as plenty of competition out there now so will serve them right.

[The-limit]

Yes, I was also fine using any computer with SkyGo, my PC is a gaming PC and i never had any issues, but last year this problem started after one of the compulsory sky updates. Since then many people started reporting the SAME issue... Don't get me wrong, SkyGo never ran perfectly before anyways, haha, and always had issues here and there but we lived with it. But last year April/ May time something was changed and a massive number of people now can't use it at all.

[db118]

Took me ages to load Sky Go back onto my laptop (Windows 11).    Ran fine yesterday and I was able to watch tv now today it just sits in checking for updates screen then I cannot close it  down.    Hopeless.    Given how long Sky has been around (I've been with them 25 years) they could have sorted something this simple out to give customers satisfaction.

[Jojoredway]

Any update yet

[Revolino]

I've  Windows 10 installed but Skygo app won't open and when it troubleshoot problem it says it won't open with Windows 5 and recommends i update to Wondow 10 (which i have) or better.

[AnthonyKyne1]

I had this problem for several years and managed to solve it recently and posted my fix back in June.

https://helpforum.sky.com/t5/Sky-Go/SkyGo-Crashing-on-Start-up-Windows-11/m-p/5011755#M146557

Hope it helps

[PareshN]

Sky Go is a Windows x86 application and if you want to run it on Windows 11 Arm64, simply go to app properties and set the following:

 and 

Start the app.

[NeilM2]

Hi PareshN, this fix worked for me.  Have had this problem for nearly 2 years since moving to W11 and tried loads of suggested fixes that did not work. Thanks!    

[No+Answer+Found]

I've been waiting "patiently" for, at least a couple of years, for a fix - just installed 25.5.2.0 - I say installed, but it opens a white box, with skygo in the top left corner and shuts down - does not even try and run. It works on my phone, xbox & ipad, but not on either my PC or laptop (& it use to work fine) - mabye Sky could write a cloud  version and see if that works any better - not holding my breath for a solution in the near (or distant future) - thank God for Netflix and Paramount.

[rethanon]

That's a shame, it wasn't working for me for a long time but recently (within the last couple of months) just started working out of the blue. Thought that meant it would be fixed for everyone. 

[Gobbledygook]

I gave up after a year of it not working and cancelled my Sky subscription after being a customer for well over 20 years. Got so fed up of the **bleep** customer service, continuously increasing costs, reduced content (Englands away test series etc). Final straw was when my satellite dish could no longer get a signal during the summer months due to a massive tree blocking it, Sky Go hadn't worked for over a year and I stupidly tried to sign up to Sky Stream wasting yet another hour on the phone only to find out that the deal was only open to new customers. Have I missed it - no really and I'm £1000 a year better off. Good riddence! 

[TimmyBGood]

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@Gobbledygook wrote:

 reduced content (Englands away test series etc). 

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That one at least is not entirely the fault of Sky: television rights to Tests are sold by the relevant authorities in the host nation, and with a global subscription base TNT just had more money to throw around.