sky go app won't load

[Everett3765]

Sky support managed to sort my issue or get around it which worked for 3 weeks but after a windows update back to the same problem, blank screen grrr! Sort it Sky

[BazDon]

I'm having this issue now. Start the app, log in, accept cookies, and then a white box with the following text:

Access Denied
You don't have permission to access "http://skyid.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.
Reference #18.2673fc3e.1730403530.cfd1fce

https://errors.edgesuite.net/18.2673fc3e.1730403530.cfd1fce

It's on my Desktop PC and Laptop.

I tried the run as administrator method but still no fix.

Please help, thanks.

[DIB3]

My Skygo stopped working about 3 mths ago for no apparent reason,. Rang Sky, tld I needed to upgrade frm Wins 10 to 11. 

Had no effect. My Partners laptop on Wins 11 still works perfectly?

Tried recommended reloads etc, no effect.

Not happy as paying hefty monthly fee and not receiving full availabilty.

What is going on? Seen a message from a Sky Employee seemingly admitting this is a Sky glitch.

Where are you at resolving this or I will be asking for partial refund? 

[GElp]

I'm seeing verion 24.2.3 crash straight after clicking the cookie message (regardless of option chossen) on startup

on Windows 11. Sometimes the login screen pops up, other times it doesn't get that far.

This happens when running as admin and when not running as admin.

I have tried an uninstall (which clears files in AppData/Roaming  for me)

It worked very briefly, for a day, maybe two last week and has then started crashing. Before that it was hanging on the checking for updates screen for months.

[AlanGTh]

Select properties/compatibility tab of the sky go app. Near the bottom of the page hit "Change Emulation Settings". Select "safe emulation" in the drop down menu in the middle of the page. Works for me. I have a Dell XPS13 with the Snapdragon processor.

[rethanon]

What system is that? Do you mean right clicking on the file and selecting the Compatibility tab? In Windows 11 there isn't a "Change emulation" option and no "Safe emulation" option either. You just have "Compatibility mode" and you select a version of Windows (e.g. Windows 95, Windows Vista, Windows 8, etc.)

[AlanGTh]

Windows 11. Right click on the Sky Go icon on the desk top. Then click properties and compatibility.

[AlanGTh]

When you've opened up the compatibility tab, near the bottom is a button called "Change emulation settings" in the are headed Windows on Arm. Click that. In the page that opens up called "Arm emulation settings for Sky Go.exe" there's a drop down menu in the middle with 4 options. "Safe emulation" works for me.

[rethanon]

Ah OK so this doesn't resolve the issue on intel/and Windows systems. Here we are ) months later and my SkyGo app still quits on launch

[rethanon]

6 months later I meant

[Mark39]

---

@rethanon wrote:

Ah OK so this doesn't resolve the issue on intel/and Windows systems. Here we are ) months later and my SkyGo app still quits on launch

---

Tried this?

https://helpforum.sky.com/t5/Sky-Go/windows-11/m-p/4852078#M141216

[rethanon]

Yes thanks I've tried that. Uninstalled, cleaned registry, reinstalled and the program still doesn't run. It's the same errors being shown in the event viewer:

19 entries with the following error:

"Activation context generation failed for "C:\Users\*****\AppData\Roaming\Sky\Sky Go\Sky Go.exe".Error in manifest or policy file "C:\Users\*****\AppData\Roaming\Sky\Sky Go\Sky Go.exe" on line 0. Invalid Xml syntax."

1 entry that says:
"Faulting application name: Sky Go.exe, version: 24.2.3.0, time stamp: 0x650068b3
Faulting module name: Sky Go.exe, version: 24.2.3.0, time stamp: 0x650068b3
Exception code: 0x8 0 0 0 0 0 0 3
Fault offset: 0x015bf689
Faulting process id: 0x0x96B4
Faulting application start time: 0x0x1DB506434420EBB
Faulting application path: C:\Users\*****\AppData\Roaming\Sky\Sky Go\Sky Go.exe
Faulting module path: C:\Users\*****\AppData\Roaming\Sky\Sky Go\Sky Go.exe
Report Id: 7f68c275-4381-47a9-b1df-b3bd7e904c2c
Faulting package full name:
Faulting package-relative application ID:"

and 1 entry that says:

"Fault bucket 1369577409447751996, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Sky Go.exe
P2: 24.2.3.0
P3: 650068b3
P4: Sky Go.exe
P5: 24.2.3.0
P6: 650068b3
P7: 8 0 0 0 0 0 0 3
P8: 015bf689
P9:
P10:"