recently upgraded to cinema and sports but cant watch it on sky go,it says upgrade your subscription

[mikeandrew1971]

hello-- upgraded to cinema/sports but cant watch on sky go it says upgrade subscription,after loads of calls and 2 complaints email nothing changes,either say to me they will sort it or everything is done now.but nothing changes,really getting fed up now with the stress.....any help be appreciated...mike...

[Annie+UK]

How to make a complaint to sky: Sky Customer Complaints Code of Practice

Sky Customer Complaints Form

[caesarome]

@mikeandrew1971 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent mikeandrew1971  an invite to chat.