"Please upgrade your subscription" error on Sky Go mobile

[DBrown58]

For the past 2-3 weeks I've been getting the "please upgrade your subscription" message when trying to watch Sports channels through Sky Go mobile, on Android.

I obviously have the sports subscription and it works fine on my desktop PC.

This appears to be the same error as reported in January (link below). I've tried reinstalling the App but it makes no difference. Do we just need to wait for Sky to fix it again?

https://helpforum.sky.com/t5/Sky-Go/Getting-quot-please-upgrade-your-subscription-quot-on-Sky-Go-for...

[caesarome]

@DBrown58 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Kitty77]

I have the same problem. Can someone help, please?

[caesarome]

@Kitty77 

Can you provide some more details like are you new to Sky or a returning customer, what are you trying to watch etc..

[Mands37]

I have this problem as well - have sky sports subscription but won't let me watch on my phone or iPad? Tried it on different phones and iPads - same issue. 

[Mands37]

I've reinstalled the app and still no joy. 
desperate to get this fixed as my son is in hospital and desperate to get the football on!

[Mands37]

Further detail: long time sky subsrciber but only got sky sports added just over a week ago. 
please help- my son is bored senseless in hospital with a broken leg and will be in for a few days!!!

[caesarome]

@Mands37 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[R141]

Hi,

I am also having this issue. Please could I be put in touch with a Sky Expert on the chat function asap?

Logged in for the Liverpool v Newcastle game and being shown the same issue.

Many thanks.

[Annie+UK]

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@R141 wrote:

Hi,

I am also having this issue. Please could I be put in touch with a Sky Expert on the chat function asap?

Logged in for the Liverpool v Newcastle game and being shown the same issue.

Many thanks.

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This forum is primarily customer-to-customer help, you're not talking to Sky support

[R141]

I know, although looked liked others had been escalated.

[R141]

Looks like I've misread. Will contact Sky support.