please I need help 1310 and 1410 are stopping sky go even though I pay for subscription (on MacBook)

[saradevo]

Can anyone get me some help.

I have spent two days trying to get sky go to work on macbook air and ipad but keep getting codes of 1310 and 1410 on everything but sky news.

I pay for lots. 

I have now stupidly also upgraded to sky home as i thought i needed to (yesterday) to get sky go so can i cancel- is there a cooling off period. ugh and ugh and ugh

[caesarome]

@saradevo 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to saradevo.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.