help sk go app wont load on iintel imac running osx 12.7.6

[hi+zeffy]

Can someone please help me resolve this problem? thanks

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Translated Report (Full Report Below)
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Process: Sky Go [77119]
Path: /Users/USER/*/Sky Go.app/Contents/MacOS/Sky Go
Identifier: com.bskyb.skygoplayer
Version: 24.2.3 (24.2.3)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2025
OS Version: macOS 12.7.6 (21H1320)
Report Version: 12
Anonymous UUID: B53F7A5C-671A-1458-E843-F6B8DF8E9AA5

Sleep/Wake UUID: 532DB4E5-F772-4A13-9CE9-8A78073AFC26

System Integrity Protection: enabled

Crashed Thread: 20 ThreadPoolSingleThreadSharedForeground1

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000001170c6177
Exception Codes: 0x0000000000000002, 0x00000001170c6177
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 10 Bus error: 10
Terminating Process: exc handler [77119]

[TimmyBGood]

Edit: removed

[hi+zeffy]

I'm sorry. I meant to write that the Sky Go app keeps crashing. It briefly shows the page to enter username and password but then crashes immediately. I removed the app from my applications folder, binned it, and downloaded it again from the sky.com website, but it still won't load.

I'm on an intel IMAC, 5k retina running OSX Sonoma, 

4 GHz Quad-Core Intel Core i

32 GB 1867 MHz DDR3

AMD Radeon R9 M395X 4 GB

Ive checked the spec which is good for Sky Go app.

thanks