error code PFE 9050

[Zoology]

When I try to watch something on the Sky go app on my laptop running Windows 11 I get the following message:

Your Sky Q box is already streaming to the maximum number of devices or we cannot currently connect to the stream. Code: PFE 9050

I only have 2 other devices connected and online support have been useless. 

Please help!!!!

[caesarome]

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@Zoology wrote:

I only have 2 other devices connected

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And are these other devices streaming as well, if they are wht happen s if you stop using one of them or even the both of them ?

[jvendplunger]

I have exactly the same problem. I can access Sky Go on my iphone but get the same error message if trying to log in on the laptop. There doesn't seem to be a solution!

[caesarome]

@jvendplunger 

Does it work if you disconnect from your Sky Q box, you can do this in the settings on the app.