cannot download sky go on my new laptop

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trying to download skygo on my new laptop.

Have never had an issue before with other laptops but now when installing on window the following error message keeps coming up 

: an error occured when trying to replace the existing file.

DeletedFile failed.code 5

acess is denied

I am the only person using this pc so have full access rights

I press retry as they keep prompting but nothing!

[caesarome]

There is quite a it out there via Google regarding the DeletedFile: failed. code error, perhaps something will help ?

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Thanks

i have used mr Google til he was exhausted!!!.

did the deleting and reinstalling

did via chrome

still nada