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Discussion topic: Your device needs to be authorised. Please ensure it’s connected to internet and try again.

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Message posted on ‎04 Nov 2024 06:06 PM

Your device needs to be authorised. Please ensure it’s connected to internet and try again.

I have this error message when trying to use sky go on my laptop. 
I have removed device, uninstalled and re installed, no vpn in use. 
unsure how to fix this 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎04 Nov 2024 06:12 PM

Re: Your device needs to be authorised. Please ensure it’s connected to internet and try again.

Posted by a Superuser, not a Sky employee. Find out more

@tbcd  Your post has been moved to the correct  section as this isn't a Sky Stream issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎04 Nov 2024 06:52 PM

Re: Your device needs to be authorised. Please ensure it’s connected to internet and try again.

How do I get device authorised 

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Message posted on ‎04 Nov 2024 07:31 PM

Re: Your device needs to be authorised. Please ensure it’s connected to internet and try again.

Can't get the scone box working

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Message posted on ‎04 Nov 2024 07:33 PM

Re: Your device needs to be authorised. Please ensure it’s connected to internet and try again.

Posted by a Superuser, not a Sky employee. Find out more

@The+Original+Badg 

Are you using a VPN ?

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This message was authored by: caesarome

Message posted on ‎04 Nov 2024 07:33 PM

Re: Your device needs to be authorised. Please ensure it’s connected to internet and try again.

Posted by a Superuser, not a Sky employee. Find out more
@Maria71 wrote:

Can't get the scone box working

@Maria71 

What is the issue and us this with a Sky Q box ?

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