Windows 10 - SKY Go check for updates then closes

[nigea99]

SKY Go was working on my Win 10 desktop yesterday.

Today after the checking for updates it messages it just closes

I have unisntalled, rebooted and re-installed and still closes as soon as it has done initlal checks.

Anyone else getting this ?

Do I need to look for extra stuff to delete after an uninstall & before a re-install ?

TIA

BTW as a separate issue why on earth does it always check for updates (even after updating itself) and often take a noticably long time to do so

[caesarome]

Did you do a complete uninstall of the hidden folders as just removing the app does not remove everything:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[nigea99]

Found this in the Event viewer:

Faulting application name: Sky Go.exe, version: 22.9.1.0, time stamp: 0x628cbbea
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x82dc99a2
Exception code: 0xc0000409
Fault offset: 0x0009eddb
Faulting process id: 0x5670
Faulting application start time: 0x01d8dd5aa4f16e9e
Faulting application path: C:\Users\My Admin\AppData\Roaming\Sky\Sky Go\Sky Go.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

[nigea99]

Many thanks @caesarome 

Needless to say no I didn't but have  now.

Reinstall - checked for updates, Presented options for Cookies & then closed before I had chance to Accept

[pawt]

Sky Go suddenly not working for me today.  I uninstalled and then reinstalled.  Changed password in case that was the problem but just stuck on the sign in page.  Can someone from Sky technical support please help as it as 45 minute wait on the phone.

[nigea99]

Every now and again I have tried re-installing SKY Go & just had another go after uninstaling & deleting the relevant directories

I wonder if I am missing one - or whether it just doesn;t like my desktop

BTW my AV is AVG  Internet Security (paid version)

I really would like it to work on my desktop & find it frustrating that I can;t find any logs

Anyone know if there is any fiile I can tweak to force logging as it starts

[ozsat]

Try turning AV off and give it a go - might find the issue.

No problems here as long as I remember to switch off the VPN for the duration.

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@nigea99 wrote:

Every now and again I have tried re-installing SKY Go & just had another go after uninstaling & deleting the relevant directories

I wonder if I am missing one - or whether it just doesn;t like my desktop

BTW my AV is AVG  Internet Security (paid version)

I really would like it to work on my desktop & find it frustrating that I can;t find any logs

Anyone know if there is any fiile I can tweak to force logging as it starts

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[VinstaKolz]

Was there any resolution for this issue? I facing the same thing, I have downloaded the latest version but still it is trying to download updates and then the app just closes

[DavidB2]

Thanks to BrianH I resolved this (in Windows 10) as follows:

Go to 'Windows Security'

Firewall & Network Problems

Allow an app through firewall

Change Settings

Allow another app

then Browse to:

C:\Users\Username\AppData\Roaming\Sky\Sky Go\Sky Go.exe

to add the Sky Go.exe app to those apps allowed through the Firewall

You may need to change 'View' options in 'File Explorer Option'.

[edmo860]

I have the same issue and tried all the fixes but still closes after looking for updates etc. I do have a windows shield though on the desktop short cut, if anyone knows what this is about? The App is allowed through the firewall so I have no idea...any help appreciated.

[sweetheart4321]

well my next monthly bill dues by the 8th of next month,which they wont be getting now,has ive told them ive finished with them,even though im still in a contract,i had to take before again to get it a bit cheaper,i now have phoned sky up 4 times about my problems m having with sgy go on my windows ten ,and they cant fix itmso i said to them im not paying for sky just to watch in there daily listings ,theres hardly anything on there.they can do what they want i dont care

[Annie+UK]

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@sweetheart4321 wrote:

well my next monthly bill dues by the 8th of next month,which they wont be getting now,has ive told them ive finished with them,even though im still in a contract,i had to take before again to get it a bit cheaper,i now have phoned sky up 4 times about my problems m having with sgy go on my windows ten ,and they cant fix itmso i said to them im not paying for sky just to watch in there daily listings ,theres hardly anything on there.they can do what they want i dont care

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Breach of contract 🙄 not a very cleaver move 😞

With a PC involved it is not always the Sky Go app at fault, there are many factors outside of Skys control that could be causing issues, antivirus, firewall, windows etc...

[sweetheart4321]

yes but if you read some of the posts that are on here,you will notice a few people have had this problem,so it must be to do with sky,and without sky go,theres hardly anything to watch with just the daily listings,

[Annie+UK]

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@sweetheart4321 wrote:

yes but if you read some of the posts that are on here,you will notice a few people have had this problem,so it must be to do with sky,and without sky go <snip>

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I have read posts and at least one person said that their antivirus was causing an issue, which has nothing to do with Sky!

It's difficult to pinpoint problems when only, as you say, "a few" people have the issue and the majority don't

[sweetheart4321]

well ive been into my anti virus,and i know the sky app has not been blocked,i dont know for sure whats causing it