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Discussion topic: Why can I not use Sky Go on my phone?

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NMCKEA
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Why can I not use Sky Go on my phone?

‎13 Jan 2024 12:14 PM

I have Sky Stream but Sky Go does not work on my phone. What do I need to do? Thanks for any help 

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Exiled-in-HH
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Re: Why can I not use Sky Go on my phone?

‎13 Jan 2024 12:17 PM

What sort of phone do you have?

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NMCKEA
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Re: Why can I not use Sky Go on my phone?

‎13 Jan 2024 12:28 PM

iPhone 13. 

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caesarome
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Superuser
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Re: Why can I not use Sky Go on my phone?

‎13 Jan 2024 01:21 PM

Posted by a Superuser, not a Sky employee. Find out more

When you say it doesn't work what is actually hapening ?

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NMCKEA
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Re: Why can I not use Sky Go on my phone?

‎13 Jan 2024 01:39 PM

I get an error message saying ...

 

Something went Wrong...

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caesarome
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Re: Why can I not use Sky Go on my phone?

‎13 Jan 2024 01:48 PM

Posted by a Superuser, not a Sky employee. Find out more

Does your password contain anything that isn't a letter or a number ?

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NMCKEA
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Re: Why can I not use Sky Go on my phone?

‎13 Jan 2024 01:58 PM

Password is fine, just when I try to watch a programme, ie, football, I get the error message

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caesarome
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Re: Why can I not use Sky Go on my phone?

‎13 Jan 2024 04:35 PM

Posted by a Superuser, not a Sky employee. Find out more
@NMCKEA wrote:

Password is fine,

It might be but others in the past have found that if their password contains a symbol then it can throw up errors like that.

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