This discussion topic has been answered Discussion topic: When trying to record a program with Sky Go I get message “sorry something went wrong. Record reques
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Message posted on 07 Jan 2024 08:27 PM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
Hi,
I am having same problem, cannot record via my app. I am based in Ireland
anyone able to give some guidance
many thanks
Tony
Message posted on 07 Jan 2024 08:58 PM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
This was a problem a while ago with Sky accounts having a Welsh postcode. The Sky people who monitor this community picked it up and it got fixed eventually although it took a while. I got nowhere speaking to Sky support directly and it was only starting this thread that got a fix. Looks like the same is happening for you in Ireland. If you can get through to Sky, refer them to this thread or perhaps someone from Sky will pick this up and fix it for you over there. They now know what the problem was with Welsh postcodes so they should know the fix for Irish ones. Good luck.
Message posted on 08 Jan 2024 06:41 AM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
Thankyou, I'm in Wales not Ireland
Message posted on 09 Jan 2024 12:45 PM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
Sorry, thought I was replying to the guy in Ireland who has the same issue that we all had last year! Hope they aren't having the same problems.
Message posted on 09 Jan 2024 06:35 PM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
To be honest I don't know since the problem I've stopped using Sky Go, but thanks for your help 👍
Message posted on 20 Jan 2024 12:24 AM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
I am in Ireland and this is now occurring with me. Very frustrating as use it all the time and one of the main reasons I stick with sky. Say sorry something went wrong.
Message posted on 20 Jan 2024 09:17 AM - last edited: 20 Jan 2024 09:17 AM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
Hi @Kirsty+S27
Looks like Ireland are now experiencing the same frustrating error that we in Wales had for many, many months - but was finally resolved with your assistance.
Hope you are able to help @damienshevlin and others in Ireland.
JamSpring
Message posted on 26 Jan 2024 05:28 PM
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Hi all,
Thank you for letting us know you’re having an issue downloading content from Sky Go to a Set Top Box. We are currently investigating an error that we believe could be impacting some customers in ROI and Scotland and from channels RTE, Virgin, TG4 and STV. Depending on the device you are using, you may experience these error messages:
iOS and Android error: "Sorry, something went wrong. Download request not sent, please try again".
Desktop (PC / Mac) error: "Remote Download Failed. Something went wrong, try restarting the app. If you're still having trouble, please contact our customer service team for help and quote the error code below to get things going again. Code: RD-0"
If you are one of these customers affected, please could you private message me with the following information as this will aid our tech teams in finding and implementing a fix:
- Your Sky Account number (Please send in increments of 3 such as 622-XXX-XXX-XXX)
- The exact error message when attempting to remote record or download?
- What channels are you trying to remote record or download?
- Any examples of programme name / episodes that are showing this error?
I'm marking this comment as the answer to the thread so more people can see it.
Thank you!
Message posted on 27 Aug 2024 06:00 PM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
Hi.
Was your issue ever resolved and if so what was the resolution?
Message posted on 28 Aug 2024 08:54 AM
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Re: When trying to record a program with Sky Go I get message “sorry something went wrong. Record re
Yes it did resolve I used the old technique of turning off, unplugging and restarting some several times. All been fine since.
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