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Discussion topic: When I try to roll data the Sky app says I am not online. Deleting the app does not work

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This message was authored by: Czuds

Message posted on ‎01 Mar 2023 09:52 PM

When I try to roll data the Sky app says I am not online. Deleting the app does not work

When I try to roll data the Sky app says I am not online. Deleting the app  and then uploading again does not work.  Suggestions from the Sky chat bot did not work.  Anyone else had the same issue?

 

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This message was authored by: caesarome

Message posted on ‎02 Mar 2023 10:04 AM

Re: When I try to roll data the Sky app says I am not online. Deleting the app does not work

Posted by a Superuser, not a Sky employee. Find out more

Have you tried turning off your wifi/mobile data connection, rebooting your device, turning the wifi/mbile data connection back on then trying again to use the MySky app.

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This message was authored by: Czuds

Message posted on ‎02 Mar 2023 02:10 PM

Re: When I try to roll data the Sky app says I am not online. Deleting the app does not work

Thanks.

Yes, I have tried turning off/on router and deleting and reinstalling the app.

🤔

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