Watching live tv on my iPad it freezes

[Kris131]

When watching sky go it freezes sometimes error message other times nothing I have deleted updated the app signed in again to refresh shut down the main tv to refresh its annoying your either watching Netflix does same thing I bought latest iPad recently normally takes few days to access everything but not this time

[Tom-W19]

Hi @Kris131 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Kris131]

Don't know why your saying no response I've came on loads of time no one on the chat so no you've not responded to me sorry

[caesarome]

@Kris131 

When the chat bubble was at the bottom of the page did you type in it to start the conversation ?

[Kris131]

Yes also receive error code and number (17c) not connecting to internet also can't access Netflix at same time but it's fine I ended up calling customer service they are dealing with it thanx

[Addie15]

Hi there! We are glad it's begin dealt with, therefore we are closing this invite, but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.