Virgin Channels make annoying popping sound on Sky Go (PS4)

[SeanFreeman]

Hi,

I am a Sky Go user from Ireland. I noticed on any Virgin channel ~ Virgin Media 1 + 2 + 3 ~ , there is a strange reeling sound that comes in every 20 seconds or so. It's like a fast 'pop pop pop pop pop' that gets louder and fades out.

This doesn't happen on any other channel, I tried various different speakers and unistalled + reinstalled the Sky Go app on the PS4 and still the issue persists.

Does anyone else notice this or have this problem? Is it a Sky Go issue or a Virgin sound mastering issue?

Any insight is greatly appreciated,
Thanks

[Lisa-P1987]

Hi there SeanFreeman, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SeanFreeman]

I don't see the colorful bubble? It was there the first time but never again once I returned?

[Clareridds]

Hi @SeanFreeman, I've re-escalated this for you now. The team will send a chat bubble soon. 

Thanks 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to SeanFreeman.

[SeanFreeman]

Pretty messy guys, surely an answer in this forum on this post would have been way quicker than me waiting on a message to never arrive ....

[derekob1973]

noticed this annoying issue aswell and i cant watch the channel with the noise, needs to be fixed asap

[SeanFreeman]

Oh good I'm not the only one! What device do you use Sky Go on? 

I can't tell if the problem is Sky, or Virgin

[Clareridds]

Hi @SeanFreeman,

Because the issue may be isolated, we ask the Community Messaging Team to reach out to you to ask for more information and diagnose the issue. We'd be unable to identify what the problem is without getting more information.

Did you see a chat bubble at the bottom of the page on the 22nd or 23rd? It's only available for 48 hours so if not, I can escalate again for you. Please let me know.

Thanks 

[SeanFreeman]

Yep please escalate again and I'll try again today

[derekob1973]

I've been trying to watch virgin media two the last few weeks and it just makes this awful popping sound, I use sky go on mobile devices, computers and it's the same on every device, it's definitely a sky or virgin issue

[Clareridds]

@SeanFreeman I've escalated again and a chat bubble will appear at the bottom of the page shortly. It's not an instant live chat but someone in that Messaging team will be able to help. 

Thanks 

[Lisa-P1987]

Thanks for escalating this. We’ve sent derekob1973 an invite to chat.

[Lisa-P1987]

Thanks for escalating this. We’ve sent SeanFreeman an invite to chat.

[SeanFreeman]

Private chat bubble stop replying and now it's gone again, with no resolution

Was asked to check HDMI cables and whether it happened at certain times of day. Have tried multiple HDMI cables and slots and it happens all the time, doesn't matter if it's morning / noon / night.

Sky currently have no answer for this and a pretty disjointed communication system. My guessing now is that the problem is coming from Virgin, and that I'll be 'escalated' into another chat bubble again 🙂