Upgraded to sky go extra but still cant watch on xbox or playstation

[Chriscarter9280]

Upgraded to sky go extra on 12th feb. It's on my bill. Try to login on an xbox or PlayStation and it says I need to upgrade my subscription. Phoned sky and they've fobbed me off telling me I'm entering the incorrect password which I'm 100% sure I'm not as I entered it incorrectly on purpose and it says incorrect password, rather than taking me to the next screen which is saying you need to upgrade your subscription. Hope someone can help because at the moment I'm paying for it but Sky don't believe that I'm not using it and don't know why it's not working.

[caesarome]

@Chriscarter9280 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Chriscarter9280.