Unable to watch sky sports on sky go

[Dude58]

Hi I am a sky stream customer with a sky sports subscription. I have recently logged into my sky go app and I am unable to watch sky sports (I get a message saying that 'I need to upgrade my subscription to watch this' or something along those lines. 

[caesarome]

Did you previously have Sky+ or Sky Q ?

[Dude58]

No, new customer after switching from virgin.

[caesarome]

What device have you installed the app on ?

[Dude58]

The device I'm trying to watch on (Samsung zflip 5) I can watch all other channels other then sky sports

[caesarome]

@Dude58 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Dude58 to chat.

[Mr+Flibbles+86]

We are still looking to help you @Dude58 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks