I am able to watch On Demand and Recordings on Sky Go but when I try to watch live tv all I get is a black screen with the wheel of death. I have followed all the troubleshooting instructions and even reset the iPad and it's not fixing the issue.
I emailed Sky and the response was to following the troubling shooting steps which Inhad already told them I'd followed. When I spoke with Sky Tecnical they advised I had to contact the app developer! Its a brand new iPad and the issue has only just happened...any ideas?//
Posted by a Superuser, not a Sky employee. Find out more
Have you checked for any updates to your iPad to see if there are any ?
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I'm having the same problem. My ipad has always accessed Sky Go, but now when I select a channel, I get the black screen. I've also updated/reset/cleared everything, and nothing works. I have managed to get a couple of channels to work a couple of times, but as soon as I try select another channel, back to the black screen.
Hi. Since 15.01.25 I've been unable to watch "live" Sky programmes (Sport and Cinema) on my IPhone. Phoned Sky who didn't seem to understand the issue; sent a new broadband router which hasn't fixed the issue. Live in the Kirklees area of West Yorkshire and have seen similar posts.
What is happening when you try to watch these live programs, do you see an onscreen message and if so what does it say ?
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No onscreen message, just a black screen and a whirling cog wheel ... if I click back, nothing happens. I literlly have to close the app and try again ... only to get the same black screen and nothing happens ... and yes, I have waited ... 15 minutes ... nothing happens ... and tried all the troubleshooting things (reboots etc) ... works on my phone, but not my ipad
In addition to this continuing issue I have spent over an hour on the phone to Sky who clearly didn't understand the issue but they have kindly sent a new broadband router.... hasn't resolved the Sky Go issue!!
CAN SOMEONE AT SKY PLEASE INVESTIGATE AND RESOLVE??
Posted by a Superuser, not a Sky employee. Find out more
If you want to report it to Sky then you can do so via this email address - apps@sky.uk
Make sure you let them know what device you have and what operating system it is running.
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