Unable to watch Sky GO whilst using mobile data, fine on WIFI - error code 17c.2

[Mattius2312]

Hi, since changing to sky I'm unable to watch sky go whilst using mobile data, all the time I'm connected to WiFi sky go works fine but as soon as I use the data I get the following:

Sorry, something went wrong.

There was a problem streaming this channel.Error [17c.2]. Please check your network connection and try again.

I've ensured that I'm not connected to a VPN, no private relays, tried switching between 5g and 4g, reinstalled the app, signed in and out etc. All that I have attempted has been found in the forum but still cannot get it to work. Apologies if I've missed something but currently I can't seem to find anything that will help. I did have an iPhone 14 and have since upgraded to iPhone 16 pro Max and the problem was there on both devices. Since moving from O2 to sky mobile is when the problem started.

any assistance on help on the is much appreciated.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mattius2312]

Hi, I spoke with someone online who sent a replacement sim as was thought to be the issue. 

I have replaced this today and still the same issue persists, they advised to repost on here if this was to happen to get me back in touch.

[Addie15]

Hi there, @Mattius2312. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147