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This discussion topic has been answered Discussion topic: Unable to sign in to skygo

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Avatar for Jacko1996
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Message posted on ‎10 Aug 2023 01:41 PM

Unable to sign in to skygo

When attempting to sign in via playstation I receive the error: To use this service you need to accept the terms and conditions.

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Avatar for caesarome
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Message posted on ‎10 Aug 2023 04:08 PM

Re: Unable to sign in to skygo

Posted by a Superuser, not a Sky employee. Find out more

Are you able to install the Sky Go app on another device to see if the T&Cs pop up and can be accepted ?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎10 Aug 2023 01:53 PM

Re: Unable to sign in to skygo

Posted by a Superuser, not a Sky employee. Find out more

And have you accepted the terms and conditions ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Message posted on ‎10 Aug 2023 01:57 PM

Re: Unable to sign in to skygo

I have logged into the Sky Go App and do not see where to accept the terms again. (I've checked T&Cs in the app)

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎10 Aug 2023 04:08 PM

Re: Unable to sign in to skygo

Posted by a Superuser, not a Sky employee. Find out more

Are you able to install the Sky Go app on another device to see if the T&Cs pop up and can be accepted ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: Jacko1996

Message posted on ‎10 Aug 2023 05:11 PM

Re: Unable to sign in to skygo

That's worked! Did it on a second device and now works on playstation. Thanks. Lucky that was an option, seems silly.

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