Unable to open Sky Go in Mac OS 10.13.6 (High Sierra) using Mac Mini 2011

[type-r]

Possibly related to this thread here from back in May as around this time I have been unable to use Sky Go (stopped working).  When the latest fix update was published (2nd August I believe), which fixed the issue for a lot of people, I still have been unable to get the app to launch. I have uninstalled, re-installed at least 5 times, searched for all instances of Sky Go and removed them including any folders, used CC Cleaner, everything.

Now I appreciate I am using a very old Mac (13 years old) and I am therefore unable to update to any of the latest Mac OS's however up until May, Sky Go worked perfectly fine for years.

Mac Mini 2011

Mac OS 10.13.6 (High Sierra)

Anyone else faced a similar issue and any tips to resolve it (if possible?). Any way to roll back to an older (pre-May version) of Sky Go if not? I know the installer forces the latest install - any way around this?

[caesarome]

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@type-r wrote:

any way around this?

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@type-r 

Does this work for you:

https://helpforum.sky.com/t5/Sky-Go/unable-to-download-Sky-Go-app-to-new-MacBook-Pro/m-p/4691789/hig...

[type-r]

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@caesarome wrote:

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@type-r wrote:

any way around this?

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@type-r 

Does this work for you:

https://helpforum.sky.com/t5/Sky-Go/unable-to-download-Sky-Go-app-to-new-MacBook-Pro/m-p/4691789/hig...

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Unfortunately @caesarome  I have the old Intel chip so no need for Rosetta. Thanks.

If there was just an easy way to get perhaps a pre-May version of the installer that doesn't force install the new version, that might fix it for me!

[type-r]

@KevNewMedia Hi, Apologies for reaching out directly. Do you why this would suddenly stop working after all these years of working on older versions of Mac OS? Is there anything I could do like updating the preferences file that comes packaged with the installer?

As mentioned above, this was all working fine until around May this year, when the wider Mac OS issue was raised and fixed in August.

[type-r]

Not had a reply but posting the exception here in case:

So the app tries to launch but quits and I get the following: "Sky Go quit unexpectedly". Termination reason appears to be: "Symbol missing"

From the log:

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGKILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Part of the expectpion stack trace. Can send the full log if required:

0 dyld 0x000000011543e756 __terminate_with_payload + 10
1 dyld 0x000000011543dbe8 abort_with_payload_wrapper_internal + 121
2 dyld 0x000000011543dbf5 abort_with_payload + 9
3 dyld 0x0000000115411482 dyld::halt(char const*) + 354
4 dyld 0x00000001154115a9 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 170
5 libdyld.dylib 0x00007fff66836292 dyld_stub_binder + 282
6 ??? 0x0000000111671000 0 + [REMOVED]
7 ffi_bindings.node 0x0000000111661ace FFI::FFI::FFICall(Napi::CallbackInfo const&) + 430
8 .com.bskyb.skygoplayer.WhPXlg 0x00000001116404ef napi_value__* Napi::details::WrapCallback<Napi::details::CallbackData<void (*)(Napi::CallbackInfo const&), void>::Wrapper(napi_env__*, napi_callback_info__*)::'lambda'()>(Napi::details::CallbackData<void (*)(Napi::CallbackInfo const&), void>::Wrapper(napi_env__*, napi_callback_info__*)::'lambda'()) + 47
9 .com.bskyb.skygoplayer.WhPXlg 0x000000011164048d Napi::details::CallbackData<void (*)(Napi::CallbackInfo const&), void>::Wrapper(napi_env__*, napi_callback_info__*) + 29
10 com.github.Electron.framework 0x000000011c7842f3 napi_is_detached_arraybuffer + 323
11 com.github.Electron.framework 0x0000000116a7b344 v8::internal::Accessors::MakeAccessor(v8::internal::Isolate*, v8::internal::Handle<v8::internal::Name>, void (*)(v8::Local<v8::Name>, v8::PropertyCallbackInfo<v8::Value> const&), void (*)(v8::Local<v8::Name>, v8::Local<v8::Value>, v8::PropertyCallbackInfo<v8::Boolean> const&)) + 12772

[type-r]

To add some more info, I get a "Sky Go quit unexepectedly" error message after around 10 seconds of launching the Sky Go app. The app window never appears on the screen - just the error message. I looked at the logs and it appears the exception it is throwing is a "Missing symbol" error.

Part of the trace below:

Exception Type: EXC_CRASH (SIGKILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Inserted stack trace in the spoiler here:

Spoiler

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld 0x0000000112329756 __terminate_with_payload + 10
1 dyld 0x0000000112328be8 abort_with_payload_wrapper_internal + 121
2 dyld 0x0000000112328bf5 abort_with_payload + 9
3 dyld 0x00000001122fc482 dyld::halt(char const*) + 354
4 dyld 0x00000001122fc5a9 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 170
5 libdyld.dylib 0x00007fff66836292 dyld_stub_binder + 282
6 ??? 0x000000010f5b4000 0 + [REMOVED]
7 ffi_bindings.node 0x000000010f5a4ace FFI::FFI::FFICall(Napi::CallbackInfo const&) + 430
8 .com.bskyb.skygoplayer.kduhcL 0x000000010f5834ef napi_value__* Napi::details::WrapCallback<Napi::details::CallbackData<void (*)(Napi::CallbackInfo const&), void>::Wrapper(napi_env__*, napi_callback_info__*)::'lambda'()>(Napi::details::CallbackData<void (*)(Napi::CallbackInfo const&), void>::Wrapper(napi_env__*, napi_callback_info__*)::'lambda'()) + 47
9 .com.bskyb.skygoplayer.kduhcL 0x000000010f58348d Napi::details::CallbackData<void (*)(Napi::CallbackInfo const&), void>::Wrapper(napi_env__*, napi_callback_info__*) + 29
10 com.github.Electron.framework 0x000000011966f2f3 napi_is_detached_arraybuffer + 323
11 com.github.Electron.framework 0x0000000113966344 v8::internal::Accessors::MakeAccessor(v8::internal::Isolate*, v8::internal::Handle<v8::internal::Name>, void (*)(v8::Local<v8::Name>, v8::PropertyCallbackInfo<v8::Value> const&), void (*)(v8::Local<v8::Name>, v8::Local<v8::Value>, v8::PropertyCallbackInfo<v8::Boolean> const&)) + 12772

[type-r]

To add more context, I get a "Sky Go quit unexpectedly" error message around 10 seconds after launching the App. The app window never appears on the screen - just the error dialog. Some exception trace below indicating a "missing symbol":

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGKILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

[TimmyBGood · Accepted solution]

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@type-r wrote:

 Do you why this would suddenly stop working after all these years of working on older versions of Mac OS? 

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https://helpforum.sky.com/t5/Sky-Go/Sky-Go-Desktop-End-of-support-for-Sierra-and-High-Sierra/td-p/46... 

I'd observe that High Sierra exited Apple support just under four years ago.

[type-r]

@TimmyBGood Thanks for that - very useful info.  That update coincides around the time the app stopped working for me. Looks like they decided to "flick a switch" to turn it off for 10.3. X - appreciate they would no longer support it but looks like they've also seemingly consciously disabled it too? Shame, as it's worked for years no problems, even on my old dinosaur Mac!