Unable to manage devices from Sky Go app

[Clive653]

I am having exactly the same problem as Natalie367 (logged in community 28/3/25): it is impossible to make any changes to devices, users or even to see devices and users from within the Sky Go app.

There is a 'whoops!' message.

The fact that I have been given from Sky customer services a workaround to use from the My Sky app is neither here nor there; the Sky Go app has no management functionality.

How can I undertake Sky Go device management from within the Sky Go app please?

 

[caesarome]

@Clive653 

Does this link also return the same error:

mhttps://www.sky.com/productsettings/tv

If so is your account linked as we this:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

If it is linked then you will need to contact Sky:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

[David760]

Did you find a fix for this? I'm having the same problem and have tried everything 

[caesarome]

@David760 

Does the first link in my post above yours not help ?

[Clive653]

Hi - yes I did! The solution was to manage everything via the My Sky app instead. I now only use the Sky Go app for watching. If I want/need to review devices (or rename etc) this is now via My Sky app > Home >  Product Settings > TV Settings > Device Management.

Hope it works for you 🤞