Unable to install Sky GO on windows laptop

[RobToone]

evening all.

does anyone else have an issue when trying to download sky go to a windows (11) laptop?

i have more than enough required space to instal, however when it runs the installers i get to what seems to be the 2nd section and get an error.

as i have tried this multiple times i have even used control panel to uninstall to try agin, and again, and again.

the error received is as follows

"an error occured while trying to replace the existing file:

DeleteFile Failed : code 5.

Access is Denied.

Click to retry, ignore or abort."

i have even tried to launch via the website without installing the app but it then gives me a Java Script error. "no such file" which would make sense.

[caesarome]

@RobToone 

Could this be your anti virus causing this issue as this member here had the same error last year and reported that this was what was causing it.

[RobToone · Accepted solution]

turns out a partial failed download caused it previously. was advised to go into the hidden files, clean up and now problem resolved.

thank you