Unable to access Sky Go since moving from Sky Q to Stream

[AEM18]

I changed from Sky Q to Sky Stream in June.  Now I cant view my Sky account details and cant access Sky Go. 

[SlenderRobert]

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@AEM18 wrote:

I changed from Sky Q to Sky Stream in June.  Now I cant view my Sky account details and cant access Sky Go. 

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On which device are you trying to access Sky Go? It should work on mobile devices and tablets without any issues - mine has worked fine since switching from Q to Stream last year.

If you're trying to access on a console or Apple TV box then you may now need the Whole Home subscription to access it. 

[AEM18]

@SlenderRobert 

Trying to watch Sky Go on IPad. Never had a problem when using Sky Q.  When I log into Sky I can only see my mobile bills and account information. 

[caesarome]

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@AEM18 wrote:

Now I cant view my Sky account details and cant access Sky Go. 

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What is happening when you do either of these ?

[AEM18]

@caesarome i enter my sky ID and password and it says "because of a technical issue you cannot watch this channel, please try again later".   I have used the Sky Go app for years.   When I log into the website I cannot see my bills for Sky Stream (came out of the bank ok).  I can only see invoices for my mobile account and devices I have bought. 

[caesarome]

@AEM18 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.

[AEM18]

@Mr+Flibbles+86  @caesarome @SlenderRobert 

Thank you all so much, especially @Mr+Flibbles+86 who escalated this for me. It took about 2 hours on the phone and 3 conversations with 3 people but eventually a very kind guy persevered and sorted my problem.  For those interested in this thread I have to report that I have ended up with 2 separate Sky IDs - one for my tv account and one for mobile. Small price to pay as I can now use Sky Go again and I'm a happy person. 😂👏. Unfortunately one of the guys who couldn't help me ended up selling me a new IPad 😏. I wanted one anyway - promise. 

[caesarome]

Thanks for the update and glad you have it working now.