Unable to access Sky Go on AppleTV, not verified email

[Lisa-P1987]

Thanks for escalating this. We’ve sent ThanosK  an invite to chat.

[sean+batchelor]

Hi, I am also having the same issue. Unable to log in to sky app on Apple TV. Says my email needs to be verified and shows a QR code that just takes me to my sky log in page. 
I have set up security questions.

does sky have a resolution ?

thanks

[ScottyP1982]

Hi

Just signed up to Sky and also having this problem with the SkyGo app on Apple TV. 

My email is verified but unable to log in and the QR code just takes me to a blank page with code text on it

[ScottyP1982]

Hey - did you get an answer to this as having the same issue

[Tippex · Accepted solution]

So I had the same thing... it is related to security question, but on the phone it was not possible for the person on the other end of the call to update my security question for me.  It was also not possible from the Sky ID section of my sky account.  I manged to resolve it the following way:

First log in to sky account.

...then go to the following address.  From here it will be possible to update your security question.

https://skyid.sky.com/updatesecurityquestion/

NOTE:  If you go the url before logging in, you will just be taken to the standard login screen.  To update the security question, you must go to the URL after logging in.  I hope that this helps a few people out here!

[Ash_]

Hi Tippex,

Thank you for sharing the link - I managed to add a security question and it started working. 

Too bad it's only 720p though sky being crafty there... might have to switch to Now TV as it's cheaper. 

[Jason136]

The link works thanks!  You also  need Sky Multi Room to make it work.   

[JB1394]

My Sky Go is not working on my Apple TV (4k 2nd Gen).
It's working on all other devices (iphone/ ipad/ Macbook).
I have Whole Home Pack as well. 

I have verified my email when I setup my account inclduing 2 factor authentication (which gave me a recovery code).
I also have a security question which I even changed in an attempt to see if this would resolve it. Which it did not. 

On Apple TV it says could not login and asks me to verify email yet my email is verified. When I try go to the website or use QR code, it takes me to a screen dsiplaying code which I can not use to verify email address. So I am stuck.

I really need to get this working as the Apple Tv is my main media device.

[PC1972]

Same issue following renewal. Its been working for years with no issues. Now get the same QR which leads nowhere. Tried email and Sky ID to login on apple TV. Same result. Changed security question, initiated 2 step none worked. Let me know if anyone finds a solution.

[S-M]

Did you get any further with this?   Like many on this thread, same issue here - SkyGo works just fine on Mac, iPad etc but getting the daft QR code on the Apple TV.

Security question setup, tried deleting/reinstalling the app - no joy.

[jwoody1]

I'm getting the same problem. 'Verify my email' follow the QR code to a wall of code.

No problems using Sky Go on mobile, but Apple TV not working. I'm using a sub account of the main whole home family account.

[PJordan79]

Same issue unfortunately. 

Tried the security question trick, resetting, removing etc. No joy so far.