Unable to access Sky Go on AppleTV, not verified email

[Jason136]

I'm having same issue.  Contacted Sky they were no help.  Anyone fixed it recently?

[Jpow23]

@caesarome could you possibly help with the last two posts please?

[caesarome]

@Jpow23 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jpow23]

Thank you! @caesarome 

[Jason136]

Thank you!

[Jpow23]

@caesarome  I haven't had anything yet?

[caesarome]

@Jpow23 

I have tried again so let us know if they haven't made contact by noon at the latest tomorrow.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jpow23  an invite to chat.

[Jason136]

Can you please escalate for me too?  I am having trouble getting hold of someone.  Thanks!

regards

Jason

[caesarome]

@Jason136 

What issue are you having ?

[Jason136]

Same as this Post. Unable to access sky Go ON apple TV, Noy verified email.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Jason136.

[DownSouthUpNort]

Hi everyone. Sorry for the delay in replying to you all.

Sky Customer Services fixed my problem over the phone with me. 

In my case, the person who took my original order really messed up my address on my Broadband order but it was right on the TV side of things. (Apparently they're two different systems at Sky's end.)

Once my address was corrected, the Customer Service agent added confirmed the email and security question were correct. 

Next I completely deleted (not offloaded) the Sky Go app on the Apple TV and reinstalled. This time it worked first time and has been fine ever since. 

I have the Apple TV 4K, if that's relevant. I would add that the agent hadn't heard of any problems with Apple TV and the Sky Go app, but she did the above steps anyway and it worked. 

Hope this helps you guys out. 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[MagicDarts]

Hi I also have the same problem too. Sky Go works fine on my phone by on Apple TV the app says my email needs to be verified, but doesn't tell me how to do this. Please help! Thanks