Unable to access Sky Go on AppleTV, not verified email

[SimonKlee]

Hi,

I'm trying to set up Sky Go on my Apple TV+ box but even though I can view Sky Go through the app on my phone and tablet I get an error message saying me email isn't verified when I try on apple TV

Any help greatly appreciated.

Thanks

 

[caesarome]

Have you tried scanning the QR code or visited the link shown there ?

[SimonKlee]

Hi,

If I scan the QR code it just takes me to the account login page so I log in and I can see all my account info, including my email address, but there is no option anywhere to verify my email. 

[caesarome]

Have you been sent an email to your email address ?

[SimonKlee]

Possibly when I set my account up years ago but I am not getting any other emails asking me to verify my account so I am just going around in circles

S

[caesarome]

@SimonKlee 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @SimonKlee to chat.

[MarkScott1980]

Did you get a result? Im having the same issue! 

[JustynTime]

I'm having the same problem too

[SimonKlee]

HI,

I can't remember exactly what I did now but I seem to recall I had to login to Sky on my laptop and confirm my account again. No idea why but after that I was able to install the app on my Appe TV+ and it is all working fine.

Good luck

S

[MJDR]

My Sky go app on appleTV 4K gets the same "need to verify your email" message but Sky go works fine on my iPhone, iPad, Mac and PS4.

Any idea how to fix it?