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Discussion topic: Trying unsuccessfully to install the SkyGo App on a new Apple MacBook Air M3

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This message was authored by Jon129 This message was authored by: Jon129

Trying unsuccessfully to install the SkyGo App on a new Apple MacBook Air M3

I can't seem to install the SkyGo app on my new Apple MacbookAir (M3 Processor)

I have followed the instructions on the Sky website for downloading SkyGo to Macs and have downloaded the SkyGo installer.

I click on the installer and it appears to download the app which appears concurrently in the bar at the bottom of the screen however, as soon as the install download completes, the SkyGo app disappears from the bottom bar and cant be located anywhere.

I have tried doing this several times with ther same result.

 

I called Sky technical support to see if they could help. They puty me through to one of their experts but he was unable to resolve the issue as hadn't come across it before and didn't know why this might be happening.

 

I'm now stuck and wonder whether anyone can offer a solution or some advice?  

 

Many thanks 

 

Jon

 

 

 

 

 

 

 

 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Trying unsuccessfully to install the SkyGo App on a new Apple MacBook Air M3

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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