22 Jan 2025 03:43 PM
I can't seem to install the SkyGo app on my new Apple MacbookAir (M3 Processor)
I have followed the instructions on the Sky website for downloading SkyGo to Macs and have downloaded the SkyGo installer.
I click on the installer and it appears to download the app which appears concurrently in the bar at the bottom of the screen however, as soon as the install download completes, the SkyGo app disappears from the bottom bar and cant be located anywhere.
I have tried doing this several times with ther same result.
I called Sky technical support to see if they could help. They puty me through to one of their experts but he was unable to resolve the issue as hadn't come across it before and didn't know why this might be happening.
I'm now stuck and wonder whether anyone can offer a solution or some advice?
Many thanks
Jon
23 Jan 2025 09:10 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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