Trying to watch sky go but all my channels say there was a problem streaming this channel

[Andy13]

Trying to watch sky go but all my channels say there was a problem streaming this channel

[caesarome]

Try rebooting the device the app is installed on if you haven't done this yet,

[Andy13]

Already tried this, saying the same thing

[caesarome]

What device are you using ?

Are you connected to a Wifi or mobile data connection ?

[Andy13]

I am using my xbox one, has worked perfectly until today. Its connected to wifi

[Andy13]

Still not working for some reason

[caesarome]

@Andy13 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Andy13.

[Lisa-P1987]

Thanks for chatting to us @Andy13 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks