Trying to uninstall sky go on my laptop

[Lorraine1269]

I am trying to uninstall as the app is not working. 

I am getting the message that cannot install as file open in sky go.exe.

I have been to downloads and deleted there but cannot delete the file undet my C:/my personal user name/dataapproaming.

[Tom-W19]

Hi @Lorraine1269 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks