are you able to epxlain in a little more detail please ? and I will try my best to help. will also be good if you can tell me what devices you are trying to download on ? what is your interent speed, are you sure you have enough storage to download the films e.t.c and also please make sure the apps are up to date.
Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI
Sky Full Fibre 500mbps
