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Discussion topic: Try watching a channel on Sky Go on the tablet theres a error code and its not working

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Ashley54
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Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 02:06 PM

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@Ashley

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caesarome
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 04:10 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you using a VPN by any chance ?

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Ashley54
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No and what is VPN?

‎07 Sep 2024 04:23 PM

No and what is VPN?

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Annie+UK
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Re: No and what is VPN?

‎07 Sep 2024 04:25 PM

Posted by a Superuser, not a Sky employee. Find out more

Virtual Private Network, the service you use to access content from other countries and to hide your location: https://en.wikipedia.org/wiki/Virtual_private_network

Annie  ( Please Note: I am Neurodivergent - ASD )
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Ashley54
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 04:34 PM

No just home Internet and sky wifi

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caesarome
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 04:34 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ashley54 

How long have you been a Sky TV customer because is this a new issue so prior to this it was working ?

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Ashley54
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 04:52 PM

Couple of months it been it this for a couple of days and only on channel works and the other channels doesn't work.

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MarkGoldsmith
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 04:59 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ashley54 are you based in the UK or Ireland?


Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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Ashley54
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 05:06 PM

in the uk

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caesarome
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 05:14 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you seeing this on everything you are trying to view inclusing live TV, if so is the app connected to a Sky Q box ?

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Ashley54
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 05:17 PM

Accept for bbc one and when clicking on a channel it keeps popping up the same message and also connect to sky Q box

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caesarome
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Re: Try watching a channel on Sky Go on the tablet theres a error code and its not working

‎07 Sep 2024 05:25 PM

Posted by a Superuser, not a Sky employee. Find out more

Does that message pop up if you go to the settings on the app and turn off the connection to your Sky Q box the try to view channel 106 for example ?

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