There has been a problem connecting to the Sky Go network. Please try again later. Error 0-01

[RebelZed]

This is now beyond frustrating as I was on the phone to overseas 'Sky employees' for close to two hours and none of them seem to know what they are doing or talking about. 

I am a diamond VIP ember for 23 years and all of a sudden the SkyGo app doesn't let me watch anything on all my devices including Playstation, Desktop and several android mobiles, except for BBC channels when it finds my SkyQ box on the WiFi network.

I have tried uninstalling and reinstalling. 

I have tried switching from WiFi to Mobile network

I have tried removing and adding devices to SkyGo

I have tried clearing cache and storage.

I have checked firewalls and stopped and removed permissions

I have rebooted my router.

NONE of this has helped for the past couple days and I just want someone at sky to press a button and fix this issue and stop making me go around in circles. 

The following message is what I receive when I try to play live TV on SkyGo or watch on demand

'There has been a problem connecting to the Sky Go network. Please try again later. If you keep seeing this error please contact customer services. Error Code: 0-01'

 I have seen on other posts this is a subscription error, but what does that even mean if my sky go plus and extra is just fine and all bills are up to date?

Is there anybody at sky that is reading this and can help me because this is getting so ridiculous and frustrating. I need this resolved 

[caesarome]

When you see the 0-01 error what are you trying to view and have you made any changes to your TV package just before you started seeing the message as I believe this is a wrong subscription message.

[RebelZed]

Hi and Thank you for your response.

I have made no changes whatsoever to my subscription or TV package prior to receiving this error message.

I mentioned all the details in my message about what I am trying to view - won't leg me watch any live TV or on demand. Only let's me watch BBC channels when connected to WiFi as it finds my SkyQ box on the network.

I have tried watching when I'm away from home with WiFi and network, still same results.

Please refer to my initial post about everything I've tried to do. Thanks

[caesarome]

We can alert Sky messaging team for you if you want so they can take a look at your account but due to the new year holidays they are not back to work until Wednesday so it will not be until this time tomorrow that we can alert them to your post if you would like, you then have 48 hours to reply to their chat invite via here.

So let us know if you would like this and so they get alerted feel free to reply to these posts tomorrow evening so we can alert them for you.

[RebelZed]

Hi.

I will definitely reply to this post again tomorrow evening so you can alert them for me. Thanks.

[Daniel-F]

---

@RebelZed wrote:

Hi.

I will definitely reply to this post again tomorrow evening so you can alert them for me. Thanks.

---

Hi @RebelZed 

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[RebelZed]

Hi Daniel.

Thank you for your response. I will check for this blue/red speech bubble periodically. Thanks.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

Update - Spoken to @RebelZed and after some steps, the issue is resolved 🙂

[RebelZed]

Hi. For the sake of transparency it is best to keep it honest with the community.

After I raised the subject and began the chat phase via the 'bubble' on the page my login wasn't working for several more days. 

All of a sudden however with minimal contact from Sky, the SkyGo app began working again as normal on my android devices. This was NOT due to some procedure I did or was instructed to do, it just randomly started showing me live and on demand programming after an extended period of downtime.

Maybe it was something that was done in the background but I will never know as no clear communication was given, but yes the issue is now resolved and I can't say what the fix was because nobody actually knows. Thanks.

[williemakit]

Right click on Skygo icon. Choose 'run as administrator'. Accept 'changes'. It will run in a couple of minutes. It works for me every time.

[Blind+pugh]

All I get when I try to run as admin is a black screen

[williemakit]

Let it run....it is slow