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Discussion topic: The MySky app is linked to my old address and account. How do I change this? The same applies to my

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This message was authored by AntF This message was authored by: AntF

The MySky app is linked to my old address and account. How do I change this? The same applies to my

The MySky app is linked to my old address and account. How do I change this? The same applies to my SkyGo app.

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This message was authored by caesarome This message was authored by: caesarome

Re: The MySky app is linked to my old address and account. How do I change this? The same applies to

Posted by a Superuser, not a Sky employee. Find out more

@AntF 

You need to logout of both apps and set up a new Sky ID to use to login with them using your new account:

 

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

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