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Discussion topic: Skygo won't play live on watcj

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P-1235
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Skygo won't play live on watcj

‎22 Feb 2023 02:10 PM

When choosing live on watch, a message appears saying external playback not supported.

Any advice please

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caesarome
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Re: Skygo won't play live on watcj

‎22 Feb 2023 03:44 PM

Posted by a Superuser, not a Sky employee. Find out more

What device is this on and have you go it connected to something like a TV ?

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P-1235
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Re: Skygo won't play live on watcj

‎22 Feb 2023 05:16 PM

Samsung galaxy Android phone

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caesarome
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Re: Skygo won't play live on watcj

‎22 Feb 2023 05:21 PM

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

and have you go it connected to something like a TV ?

 

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P-1235
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Re: Skygo won't play live on watcj

‎22 Feb 2023 06:23 PM

Sorry, it's not skygo, but just trying to use skysports app. It won't connect to watch live and comes up with the message 

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Annie+UK
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Re: Skygo won't play live on watcj

‎22 Feb 2023 06:27 PM

Posted by a Superuser, not a Sky employee. Find out more

@P-1235 Please answer the question you have been asked, twice, above!!!!!

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox SeriesX
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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P-1235
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Re: Skygo won't play live on watcj

‎22 Feb 2023 06:38 PM

It's not skygo issue

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Annie+UK
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Re: Skygo won't play live on watcj

‎22 Feb 2023 06:43 PM

Posted by a Superuser, not a Sky employee. Find out more

The question is still relevant for the Sky Sports App

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox SeriesX
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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P-1235
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Re: Skygo won't play live on watcj

‎22 Feb 2023 07:07 PM

Yes it is

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Annie+UK
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Re: Skygo won't play live on watcj

‎22 Feb 2023 07:14 PM

Posted by a Superuser, not a Sky employee. Find out more

I give up 😞

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox SeriesX
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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caesarome
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Re: Skygo won't play live on watcj

‎22 Feb 2023 07:25 PM

Posted by a Superuser, not a Sky employee. Find out more

We can't help you until you answer this question..

 

Is the device you have the Sky Sports app on connected to your TV

 

Yes or No.

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P-1235
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Re: Skygo won't play live on watcj

‎22 Feb 2023 08:00 PM

NO........

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caesarome
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Re: Skygo won't play live on watcj

‎22 Feb 2023 08:05 PM

Posted by a Superuser, not a Sky employee. Find out more

Since the message has appeared have you tried rebooting the device or even removing the app, rebooting then installing it again as usually that message appears if the device is connected to an external device like a TV as it shouldn't appear if it isn't !

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