Skygo unusable after Windows 11 24H2 clean install

[RFS123]

I’ve been using Skygo with Windows 11 24H2 for a while now as an Insider and, apart from the occasional Appcrash already reported here, has worked OK. As 24H2 is now generally available I decided to do a clean install on my Dell Inspiron 3530 laptop. Although that went fine, I then found major problems with Skygo. Although it starts OK, as soon as you select a channel, it tries to display it but locks up. It may sometimes start showing the channel but is unresponsive to all commands.

Restoring the C drive from an image taken beforehand restores Skygo to working order even though the version of 24H2 (2152) is the same for both installs. 

[RFS123]

I've tried to contact the apps team via apps@sky.uk but the only response I've had appears to be an automated one which advising that I go to the troubleshooting guide. 

The laptop involved is a Dell Insprion 3530 with 10 CPU cores, and at one point it was using 35% CPU and 1734 Mb of memory when all I had on the screen was the TV Guide page with no program playing. Took a couple of minutes to exit the program. For information here is the Windows Task Manager display at the time.  I simply don't know how the program can be consuming so much resource when it actually isn't doing anything.

[ALISTAIR17]

Same problem on brand new laptop with same operating system. Can you explain how you resolved, I don't understand what you did. Please.

[Milkyred]

Hi did you fix this mine is also the same brand new pc

[GarthMerenge]

Same problems, fix it Sky.

[GD1]

@GarthMerenge  You're not talking to Sky, nothing can or will happen in response to a community post

[RFS123]

Apolgoies for the delayed response.

I've found that the problem can be fixed by first clean-installing Windows 23H2, and then allowing Windows Update to update that to 24H2. Bit of a faff but it does work as I've done that on two quite different PCs. 

I did raise a complaint with Sky and had a long web chat with them.  Explained that it's very easy to reproduce and was promised all the information would be sent to the technoical team.  No response back so far.