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Discussion topic: Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscription

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This message was authored by Kj8 This message was authored by: Kj8

Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscription

Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscription


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscriptio

Posted by a Superuser, not a Sky employee. Find out more

@Kj8 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscriptio

Posted by a Superuser, not a Sky employee. Find out more

@Kj8 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscription

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Kj8  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by TJ11 This message was authored by: TJ11

Re: Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscriptio

I am experiencing the same issue when attempting to watch sky sport channels despite it being included in my monthly subscription and me being able to watch them up until a few days ago . Please help me. 

The error pop received reads as  below. 

Sorry, something went wrong. To watch this content please upgrade your subscription. Head to the TV tab in the MySky app to review your account or visit sky.com/hub/tv

This message was authored by caesarome This message was authored by: caesarome

Re: Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscriptio

Posted by a Superuser, not a Sky employee. Find out more

@TJ11 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by TJ11 This message was authored by: TJ11

Re: Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscriptio

Thanks @caesarome

This message was authored by Addie15 This message was authored by: Addie15

Re: Skygo saying i need to upgrade subscription to watch skysports, i slready have full subscriptio

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @TJ11.

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