Skygo on Windows- Black screen when trying to watch

[Jaketheshed]

Hi, Skygo won't work for me. Takes a while to open but eventually I can select a channel from the TV guide but then it just goes to a black screen with nothing else happening no matter what I try to watch. Sometimes it has a small white circle going round in the middle, other times it's just black.

This is on a freshly rebuilt HP Envy laptop that ran it fine before the windows reinstall. I've reinstalled Skygo again but it just does the same.

Can anyone help?

[Jaketheshed]

Just to be clear, it's not the whole screen that goes black, just the Skygo window.

[caesarome]

If the window isn't using full screen have you tried popping it out to make it bigger as I seem to recall that this was a fix from a few years ago.

[Jaketheshed]

Hi, thanks for the reply. Unfortunately small or maximised makes no difference. Checking network usage it is not downloading anything significant so not playing but not visible.

[kdp99]

If you get sound not picture I have had that issue for over a year and told Sky about it.

There is a work around, open task manager and there will be 4 tasks associated with Sky-Go. Try killing them, its never the first one in the list in my experience, usually the second or third.

https://helpforum.sky.com/t5/Sky-Go/Resolution-for-me-at-leat-of-Windows-11-sound-but-no-picture-iss...

[Jaketheshed]

Thanks, but I get no sound, no nothing.