Skygo app crashing on MacBook

[BambiPat]

Sky 100% don't care

[cityscribe]

Sometimes, Skygo crashes when I open the app and then does it several times more. No response from SKY for a solution.

[Sputnik]

Same. reinstalled, checked SIP, checked Rosetta all on - still keeps crashing sometimes immediately sometimes after 5 mins. OS is Ventura 13.2 - Macbook Air M2 2022. Getting really frustrated.

[Decob]

I've also got the exact same problem... constant crashing.

uninstalled and re-installed multiple times..

[EagleP]

I'm having the exact same issues. Utterly useless.

[cityscribe]

Sky isn't interested. They would have fixed it by now.

[Simon170]

happens to me all the time on my Mac but NEVER on my iPad! Go figure. IMHO Sky have real issues, our SkyQ box regularly disconnects from my Vodafone router and research shows this happens on multiple broadbacd services. It's like Sky want you to move the their Broadband service, except it's a fraction of the 900MB I get from Vodafone. Rant over

[Steve+63]

I have the same issue on my Macbook Pro M1,  running Sequioa 15.3; each time I follow the steps - delete the SkyGo folder, empty the trash. Restart, download the app, have it update, sign in - crashes within 5 minutes.

Whoever is writing the Apps by Sky needs to be given a boot up the backside and told to fix his crap - the main fault appears to be:

PC register does not match crashing frame (0x0 vs 0x7FF80460E32B)

[david0908+display]

I also have been having this problem - come on Sky - time to sort it out

[Sdale1]

Exact sasme issue for me. Come on, SKY - this is one of the services for which we pay you money.

Yes, I have been through all suggested steps.

[Adajohns]

Having the same problem, but thought it maybe my switch to the latest M2 MacBook Air (A3113). Obviously not. Doesn't look like anyone is getting any answers from Sky. SkyGo, is a huge part of the package these days that anyone with a laptop uses on the move. 😡

[Sdale1]

Yes. SKY are happy to take the money, though..... I think it's time to take this complaint to other forums: X (formerly Twitter), Instagram, LinkedIn, etc...

[Gurmi]

Thanks for posting this, this appears to work for me. 

I did also notice a Sky Go Player folder in Application Support which I also deleted along with the folder contents in this post.

When done, I clicked on the Sky Go Icon and let it download what it needed.

Been happily watching Soccer Saturday for over an hour now

[Tim146]

A bit of a joke as this has been happening for well over a year. There is a bug in your app plus the Sky Sports App. 

Sky Go keeps crashing on my M1 MacBook Air. The crash log shows an EXC_BAD_ACCESS (segmentation fault) with KERN_INVALID_ADDRESS. The crash occurs in the dispatch manager thread, possibly a memory bug.

[ElizabethAJRees]

Same issue. Not a lot else to be said, just crashes and glitches all the time.