Skygo app crashing on MacBook

[tabbybohill]

For the last month skygo keeps crashing whenever I open it on my macbook. Sometimes immediately, sometimes 5 or 10 minutes into watching something which is extremely frustrating. It comes up with the message 'skygo quit unexpectedly' and then I have to relaunch the app only for it to crash again 10 minutes later. I have tried uninstalling and reinstalling the app and raising the issue to apple but it seems to be a problem with sky. Even when I try connecting my laptop to monitors and try in different locations on different WiFis it still does this. Is there any solution or am I just now going to be unable to watch sky on my macbook?

[Tom-W19]

Hi @tabbybohill 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[cityscribe]

I have the same issue using my MacBook Air. Skygo will crash two or three times just on opening. It will crash again later. I've also uninstalled and reinstalled. What's next?

[Addie15]

Hi there, @cityscribe.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[cityscribe]

I've not seen a reply and Skygo app is still crashing. I've completely deleted Skygo and installed it again today. Still crashing!

[SimonGee]

Hi, I am having the same problem despite deleting and re-downloading 3 times. Please help

[SKEast]

As above re: uninstalling/re-installing. Hours spent, hours wasted! I am posting on every related discussion and will continue to do so until Sky solve this major issue.

Sky Go App will not connect for me running Sequoia 15.2. It won't even open - nothing- zilch!

I have only just changed to a newer Mini Mac because Sky warned that my previous Mac Computer ran a now obselete operating system that could not be updated and  would no longer supported by Sky Go. So, I have the most up to date Mac OS and Sky Go does not work at all. I am very unhappy. I have had no response from Sky. I called 'Technical Help' and they had no idea how to assist. I want to join a  private  discussion! 

It seems from the vast arry of posts across many discussions that there are major issues for Mac OS Sequoia users and the Sky Go App. Please Sky, communicate with your customers and solve the Sky Go App and Mac OS Sequoia user issues... 

[Rookiele]

Dont think sky really cares as long as the 4 ads are played before any broadcast 😉 same issue, mac os 15.2 sky go just closes after a random.amoumt of time, my guess is that the protection software (so you cant take e.g. screenshots (lol) ) is not optimizied for the new version

[SKEast]

MY UPDATE! By trawling through every 'Sky Go not working on Apple Mac' related discussion I have eventually found a series of steps that have worked. I tried to attach unsuccessfully to attch a screenshot of the information. This information was not posted by DAGW92 on 15th Sept 2024 02:24PM  so surely Sky Go technical people should be aware of it?? Like many others, I have spent hours trying to find a solution and there seems to be one. I hope it continues to work and that Sky Go techical people update all Mac users so that the can also use Sky Go.

1. From your desktop select Go from the top toolbar

2. Press and keep holding the Option key on your keyboard - This is very important as it allows you to see the folders on your Mac;s hard drive

3 Slect Library

4 Open the folder named Application Support

5 Look for the Sky Go folder

6 Highlight everything in that folder and drag it to your Trash. Leave the enclosing Sky Go folder where it is though. For info and identification the first folder to highlight is called 'blob_storage' and the last is called 'WebStorage'

7 There is apparently no need to empty the Trash just re-start your Mac I had to sign in but then everything workedas it should [for now!!]

I hope this works for other people. Please Sky Go update your own Technical Department and or App so that all Mac users can use Sky Go without wasted hours and frustration...

[SKEast]

I have found a solution in other posts. 

MY UPDATE! By trawling through every 'Sky Go not working on Apple Mac' related discussion I have eventually found a series of steps that have worked. I tried to attach unsuccessfully to attch a screenshot of the information. This information was not posted by DAGW92 on 15th Sept 2024 02:24PM  so surely Sky Go technical people should be aware of it?? Like many others, I have spent hours trying to find a solution and there seems to be one. I hope it continues to work and that Sky Go techical people update all Mac users so that the can also use Sky Go.

1. From your desktop select Go from the top toolbar

2. Press and keep holding the Option key on your keyboard - This is very important as it allows you to see the folders on your Mac;s hard drive

3 Slect Library

4 Open the folder named Application Support

5 Look for the Sky Go folder

6 Highlight everything in that folder and drag it to your Trash. Leave the enclosing Sky Go folder where it is though. For info and identification the first folder to highlight is called 'blob_storage' and the last is called 'WebStorage'

7 There is apparently no need to empty the Trash just re-start your Mac I had to sign in but then everything workedas it should [for now!!]

I hope this works for other people. Please Sky Go update your own Technical Department and or App so that all Mac users can use Sky Go without wasted hours and frustration...

[cityscribe]

Thanks for the suggestion. It's a temporary fix. It still crashes.

[SKEast]

My app is still working! 🤞🤞🤞🤞🤞

[SKEast]

Please try the steps in my last post. They worked for me and the app is still working some days later... 🤞🤞🤞

[BambiPat]

CONSTANT CRASHING. I pay £112 a month to sky and have to deal with this garbage is like they're spitting in my face