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Discussion topic: Skygo App on PC wont play searched items

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This message was authored by islandgamer This message was authored by: islandgamer

Skygo App on PC wont play searched items

Hello, 

 

i use the app almost everyday on my pc to watch shows (mainly the soaps) as they appear earlier than the corresponding websites. but today when i turned on my pc there was a lot of issues. everytime i tried to open the app it would crash my pc and eventually after a couple of crashes my pc finally open the app but when i go to watch something then it says Adverts with nothing on the screen and refuses to do anything. after about 5 minutes i close it and it doesnt close it stays there for about 2-3 minutes then acts as if i closed the show. then closes the app. 

 

any advice would be greatly appreciated. i dont know if the app having issues or if it my pc or what. everything else i am using on the pc is working fine. 

 

thanks in advance

 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Skygo App on PC wont play searched items

Posted by a Superuser, not a Sky employee. Find out more

@islandgamer 

Try uninstalling and then installing the app again:

 

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:


Sky
Sky Go


And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:


https://www.sky.com/watch/sky-go/windows

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Skygo App on PC wont play searched items

Posted by a Superuser, not a Sky employee. Find out more

@islandgamer 

Try uninstalling and then installing the app again:

 

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:


Sky
Sky Go


And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:


https://www.sky.com/watch/sky-go/windows

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
islandgamer
Topic Author
This message was authored by islandgamer This message was authored by: islandgamer

Re: Skygo App on PC wont play searched items

so your answer got it to work but it is now freezing on adverts. 

 

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