24 Jan 2025 03:18 PM
Hello,
i use the app almost everyday on my pc to watch shows (mainly the soaps) as they appear earlier than the corresponding websites. but today when i turned on my pc there was a lot of issues. everytime i tried to open the app it would crash my pc and eventually after a couple of crashes my pc finally open the app but when i go to watch something then it says Adverts with nothing on the screen and refuses to do anything. after about 5 minutes i close it and it doesnt close it stays there for about 2-3 minutes then acts as if i closed the show. then closes the app.
any advice would be greatly appreciated. i dont know if the app having issues or if it my pc or what. everything else i am using on the pc is working fine.
thanks in advance
24 Jan 2025 04:28 PM
Posted by a Superuser, not a Sky employee. Find out moreTry uninstalling and then installing the app again:
Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:
Sky
Sky Go
And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.
Reboot your PC and then download and install the Sky Go app again via here:
https://www.sky.com/watch/sky-go/windows
24 Jan 2025 04:28 PM
Posted by a Superuser, not a Sky employee. Find out moreTry uninstalling and then installing the app again:
Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:
Sky
Sky Go
And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.
Reboot your PC and then download and install the Sky Go app again via here:
https://www.sky.com/watch/sky-go/windows
27 Jan 2025 12:38 AM
so your answer got it to work but it is now freezing on adverts.
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