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Discussion topic: SkyGo Crashing on Start-up - Windows 11

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This message was authored by We This message was authored by: We

Re: SkyGo Crashing on Start-up - Windows 11

Following on from my post, the sky engineer came out, a very nice guy called Tony. As expected, this wasn't an area the engineers are knowledgeable on. He was very helpful, there was nothing in their systems about this error and I showed them this thread and others. He contacted various departments and we tried many things with no success. He has promised us follow up calls but 3 days later we are yet to get a call. I've also had no contact from the community team. 

This message was authored by nnugent06 This message was authored by: nnugent06

Re: SkyGo Crashing on Start-up - Windows 11

Hi There, I am also getting this code error. Zero help from sky on the phone who have said its a laptop issue.

This message was authored by andy1428 This message was authored by: andy1428

Re: SkyGo Crashing on Start-up - Windows 11

I'm having the same issue these last several months after it previously working fine. It's definitely a software issue and I don't think any workaround is going to help until they patch the app accordingly. I find it frustrating as I am only watching sky on the app as via the internet due to having moved to a property where sky cannot be installed. I'm only part-way through the contract, so I'm effectively paying for sky without being able to use it except on my smartphone.

This message was authored by Kris2018 This message was authored by: Kris2018

Re: SkyGo Crashing on Start-up - Windows 11

ok for everyone who doesnt have very good knowledge with windows and errors with programs.

the first thing is to delete the program

and then delete the leftover files and folder C:\Users\pcname\AppData\Roaming and regedit

a program called ccleaner will do this when installed go too tools then registry then scan for issues and fix keep doing this maybe 2 or 3 times until theres no more issues then re download a new sky go app from sky website install and login worked for me and ccleaner is also safe i have used it for many years on and off

This message was authored by Andy.C.Clark This message was authored by: Andy.C.Clark

Re: SkyGo Crashing on Start-up - Windows 11

After having Sky Go working OK for a few months, it now crashes with PFE 4002.  I see there is no solution in this forum.  I tried the complete uninstall and also running it via the Windows 11 Task Manager which has worked before for me.  I fail to understand how Sky could produce such an unreliable bit of software - this is maybe the third or fourth time Sky Go has failed.  I usually give up on it, as there's never any decent solutions on here.  Eventually I try again and it works - it really is a poor piece of software.  My setup is Windows 11 with a decent broadband speed.

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