Sky sports not working on sky go

[Lyns1]

Sky sports not working on sky go, i do have a sports subscription.

[caesarome]

@Lyns1 

What is happening as you haven't said ?

[Lyns1]

Sky sports will not work on sky go, i have a sports subscription, this has always worked before. It is saying i need to upgrade my subscription

[caesarome]

Do you have Sky Q and if so have you tried turning off the connection to the box to see if it will then work for you. To do this go into settings via the Sky Go app.

[Lyns1]

Ive just tried the above, ive re downloaded, but still nothing, cant watch anything at all, saying upgrade subscription. Cheers for trying though

[caesarome]

@Lyns1 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.