Sky q

[Laing1]

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@Topsy wrote:

I have issues with my account having wrong viewing card number on account . Not being able to use sky go to remotely record.  Spent hours on the phone to agents . In the end went on old sky + app and activated remote recording when outside via sky go . Even though I have sky q.  If you ever need a sky q replacement viewing card is it the same number?

My account still wrong been nearly 3 weeks !

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@Topsy no if you get a replacement card it will have a different number 

[MightyQuinn]

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@Topsy wrote:

Spent hours on the phone to agents .

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Hi @Topsy   What did the agents say?

[nigea99]

@Topsy  I have merged your post with your previous one on the same subject

[Topsy]

No one could help me I ended up doing this myself going in to  a old sky + app to activate my remote recording via sky go. Sky still have me linked to a sky hd box even though I have sky q . I am sick 

[Topsy]

I was told i would so I would never have this issue again  .  Having to use the old sky + to activate my account for remote recording.  

[Topsy]

Does the old.sky+ app interfer with sky go and my sky ? If so how do I stop it ?

[caesarome]

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@Topsy wrote:

Does the old.sky+ app interfer with sky go and my sky ? If so how do I stop it ?

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What do you mean by interfer, you can remote record from either Sky Go or the Sky+ app if you want.

[Topsy]

Using sky go to record when outside as account shows I have a sky hd box not Sky q so had to access old sky + app to fix this 

[caesarome · Accepted solution]

@Topsy 

It is the viewing card and it's number that is important so if the viewing card number is correct for the one you have in your Sky Q box then you should be able to set a recording no matter if it wrongly says you have a Sky+ box.

[Topsy]

The fact is it didn't I had to activate remote recordings though the old sky + app as my box is showing as a sky hd  on my account.  Even though I have sky q all settings on my sky app are linked to sky hd box not sky q.

Sky just say they can't change it

[caesarome]

When you changed from Sky+ to Sky Q were you given a new accout number ?

[Topsy]

No same number

[Chodley]

So did you engage with the online chat I escalated for you or not?

And no the two apps won't affect each other.

[Topsy]

They did not want to help is someone else dealing with it . My account is showing I  have a sky hd box  not sky q 

The chat did not reply yesterday 

[Topsy]

Iam fed up my sky account thinks I have a sky hd box not sky q  all settings are for a sky hd  and account shows i  have sky hd multi room and sky q mini how would that work?? They are telling me they can't correct this.  This was a error made when sky engineer in stalled sky q