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Discussion topic: Sky go

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This message was authored by AimeeP640 This message was authored by: AimeeP640

Sky go

Hi I am looking to sign all devices out of my sky go but it's not working on the app when I remove devices 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@AimeeP640 wrote:

Hi I am looking to sign all devices out of my sky go but it's not working on the app when I remove devices 


Hi @AimeeP640 

You need to sign out by opening the App on each device and sign out in settings

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@AimeeP640 

If you are trying to stop someone using a device then try this:

 

First change your password:

https://skyid.sky.com/resetpassword/


Then go to this link:

https://skyid.sky.com/authorise/manage


If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.

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AimeeP640
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This message was authored by AimeeP640 This message was authored by: AimeeP640

Re: Sky go

I am not with the person who has it on their device and when I go on the app to remove the device it's not working 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@AimeeP640 wrote:

when I go on the app to remove the device it's not working 


What isn't working and have you followed what I posted above ?

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