Discussion topic: Sky go telling me to upgrade to be able to watch catchup
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Message posted on 13 Aug 2023 11:54 AM
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Sky go telling me to upgrade to be able to watch catchup
Hi there,
I have the appropriate packages, however whenever I try and download/watch anything on catch-up, I get a message saying that I need to upgrade.
I've tried multiple different channels/programmes, changed the download format to SD from HD/UHD and this hasn't worked either.
Please help.
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All Replies
Message posted on 13 Aug 2023 12:02 PM
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Re: Sky go telling me to upgrade to be able to watch catchup
Are you new to Sky or have you returned after being away for 12 months or more ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 13 Aug 2023 12:05 PM
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Re: Sky go telling me to upgrade to be able to watch catchup
We've had it for over 12 months now, not new, not returning.
Message posted on 13 Aug 2023 12:18 PM
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Re: Sky go telling me to upgrade to be able to watch catchup
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 13 Aug 2023 12:26 PM
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Re: Sky go telling me to upgrade to be able to watch catchup
Hi there! Thank you for escalating this. We have sent an invite to MB4.
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