Sky go stopped working on Xbox series X

[caesarome]

I take it is has been over 24 hours, if so would you like the messaging team to contact you again about this ?

[Emmas+phone]

Yes please, I can't see anything added to my services.

Thank you

[caesarome]

I have alerted them to your post so same as before and look out for the chat bubble.

[Addie15]

Hi there! Thank you for escalating this. We have invited Emmas+phone to a chat.

[Emmas+phone]

I've joined and am waiting on a reply for the last hour, thanks 

[Emmas+phone]

Hi, 

I think this chat glitches, no ones replied since I sent my message hrs ago. Can you resend this please?

Thanks 

[caesarome]

They should get back to you in time as your details might have to been passed to another team at Sky to investigate so if this is the case this will take time.

[Thatguy123f]

I am having the same issues, was this ever resolved, any advice would be helpful. Thank you

[Emmas+phone]

Hi guys, no one has replied to my message on live chat. Can this please be resent to the team as I need an answer here and I'm on the support live chat and no one is replying. It's been since this morning. Please resend my request.

Thanks

[caesarome]

@Emmas+phone 

It isn't a live chat but just a chat service so they should get back to you when they have an update so you just need to be patient.

[Emmas+phone]

With all due respect, they promised it would work within 24 hrs, it didn't. They don't have a direct live chat option like all other companies and I need this to work today. I've been a customer for 10 yrs, I've opened the chat bubble and sent my request and no one all day bothered to reply. Its not a good or acceptable service. Please re send my request as previously asked as no one is replying and it's already well past an acceptable time frame since their broken promise. I will be looking to move to virgin of this is not resolved today. Please @Addie15 respond. 

[Lisa-P1987]

We did pass the chat over to our ROI team earlier. It can sometimes take a little while for the initial response depending on the case load. 

I have alerted the team again however their hours are till 4.30pm so the response will likely be tomorrow after 9am. 

Apologies for the inconvenience. 

[Thommo54]

Hi there, same issue as above. I have an xbox one and after the skygo app updated it won't let me log back in. Tried managing devices etc and still no luck. Please advise!

Thommo

[stereohaven]

Father in law has called tech support (me), same issue but on an Xbox One S since the last update.

He is a Diamond VIP with Sky and one of the perks of loyalty was getting Sky Go Extra for free, which they have had for years (they have Q, no multiroom). I logged into his account with him and can find no reference to Sky Go Extra on his account (but can still add 6 devices under Sky Go).

I suspect the problem is account related as mentioned earlier. The Terms & Conditions now state that you only get Sky Go Extra "for no extra cost" with multiscreen, otherwise it is a chargeable extra, but surely Sky should have communicated this more clearly if that is the case?

Now need multiscreen or pay up!

[caesarome]

---

@stereohaven wrote:

The Terms & Conditions now state that you only get Sky Go Extra "for no extra cost" with multiscreen, otherwise it is a chargeable extra, but surely Sky should have communicated this more clearly if that is the case?

---

That has always been the case though as I have had Sky Go Extra for free for years as I have multiscreen on my account so this is nothing new.